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Do I have to get my new car serviced from the place I bought it?

Buying a new car is a major decision and purchase. In order to maintain your new car in top condition and ensure it’s longevity, it is important to keep your car in good condition for as long as possible. New cars are covered for some items by the vehicle manufacturer’s warranty, and when you purchase your new car, you will receive a booklet detailing major services required as part of the warranty conditions.

The question is…Are you obliged to return the vehicle to the dealer from which we purchased it for these services?

The answer is NO

Trade Practices Act

Under the Trade Practices Act, a vehicle manufacturer or car dealership cannot insist you have your car serviced by a particular mechanic. You are free to choose where you have your vehicle serviced. Your warranty is not voided by taking your car elsewhere. However, a vehicle manufacturer can refuse a warranty claim if you have not kept up the recommended maintenance (or not kept your receipts or logbook as proof), or where inappropriate work has been carried out, or when a non-genuine replacement parts and or oils have caused damage to the vehicle.

  • SVS Autocare use genuine parts and oils for vehicle’s in new car warranty to ensure that the new car warranty remains intact. Should a warranty claim arise, all records are kept by SVS Autocare and they will happily liaise with the relevant dealership to organise warranty repairs if required.

Dealer servicing

Engines in modern vehicles are computerised and require electronic test equipment specific to that vehicle to find faults and to add software upgrades to overcome known issues. Test equipment is very expensive. SVS Autocare have the latest computerised equipment to complete new car servicing.

If you have a warranty claim, your vehicle must be taken to a dealer for warranty work, however, SVS Autocare can liaise with the dealership and if desired, present your vehicle for required work on your behalf.

Non-dealer servicing

Non-dealers such as SVS Autocare can service your vehicle, but cannot do work that is part of a warranty claim. While it is true that many original parts are more expensive, it is not in your interests to use non-genuine parts if your car in still in warranty as it may void your new car warranty. If your vehicle is still covered by warranty, the failure of a non-genuine part can leave you stuck with the vehicle manufacturer willing to accept responsibility for any resulting damage.

SVS Autocare would be happy to discuss any questions you may have in relation to servicing your new car. It’s an exciting time buying a new car, SVS Autocare aim to make your maintainence needs as enjoyable as possible.

Volkswagen Genuine Timing Belts – Staying safely on track

In 2013, Volkswagen (VW) reduced the interval (both kilometres and time) recommended to replace the timing belt on VW vehicles.

On certain engines with overhead camshafts, the timing belt has a limited lifespan.  The timing belt is an essential component of the engine.  It turns the camshaft(s) at exactly ½ the speed of the crankshaft whilst maintaining precise engine alignment and it’s responsible for adjusting the engine’s valve operation.  The timing belt effects the fuel consumption and emissions.

During timing belt replacement, the water pump is also changed therefore the cost of labour involved on replacing these parts are incurred only once.

If you have purchased a VW that does not have a recorded or known history of the timing belt being replaced, we strongly advise that you undertake this important maintenance item.  Failure of the timing belt (if it breaks) can cause catastrophic engine damage and lead to a very costly repair.

The above information is an overview only and intended for awareness purposes. 

Source:  Volkswagen Australia website 

What Our Clients Say

As a former sales rep in the automotive industry, I’ve had the opportunity to visit over a thousand workshops between Brisbane and Bundaberg, including all of the major prestige dealerships. The SVS Autocare workshop is one of the most pristine …

Michael Lane

We have had a cars serviced with SVS Autocare several times and they are amazing!! From the moment you walk through the door, the service is fantastic and they go above and beyond what they have to. All of the …

Katrina Scotland

I’d like to thank the crew at SVS Autocare for their great service throughout the years. My car broke down last week and from the first second on the phone they were 100% professional and understanding to my needs as …

Alexander Symonds

A few months ago I had an issue with the timing chain on my Mercedes CLS. This immediately became a MAJOR problem when I received a quote from the local Mercedes dealer for over $19,000!!! As I was familiar with …

Natalee Nancarrow

I can’t speak highly enough of the service and workmanship of all at SVS. My experience began with a friendly, warm reception by the owners wife and staff. After a sympathetic ear, the owner / technician was summoned and came …

Stephen G Rado

Dear Catherine, Martin and the fabulous team at SVS, I would like to say a very big thank you to everyone who had a hand in putting my Mitsubishi Pajero back on the road. After the months of drama and …


The service provided by SVS Autocare is secondary to none. All their staff are friendly, efficient and knowledgeable. They send regular reminders. They pick up our cars from work and drop them back before the end of the day or …

Dr Oliver Gunson